Frequently Asked Questions

Your guide to style, shipping, and shopping with Rockymounts.

What is the standard shipping time for my order?

We typically process orders within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, while international shipping can take 7-14 days depending on the destination.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own and comparing it to our specifications to ensure the perfect fit.

What is your return and exchange policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Exchanges are free of charge, while returns for a refund are subject to a small restocking fee.

Are the materials used in Rockymounts apparel sustainable?

We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton, recycled polyester, or Tencel, and we aim to reach 100% sustainability by 2026.

How can I track my package after it ships?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to our carrier's portal to monitor your delivery in real-time.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.